Shocked, Appalled, and Dismayed!: How to Write Letters of Complaint That Get Results

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Shocked, Appalled, and Dismayed!: How to Write Letters of Complaint That Get Results

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Consumer Watch's Ellen Phillips Is In Your Corner | WUTC

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How to Write a Complaint Response Letter to a Customer

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Drawing on her experience as a pen-for-hire for irate consumers--and on the advice of clients, attorneys, and CEOs--Ellen Phillips shows readers: Delightfully readable, easy to use, and filled with the addresses of hundreds of corporate customer relations offices and state and federal agencies, Shocked, Appalled, and Dismayed!

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