How to Tell Anyone Anything has 48 ratings and 9 reviews. to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work.
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No one likes to be criticized. But when feedback is necessary—whether it's with a boss, someone we manage, or another co-worker—it takes great communication skills to successfully get the message across with feelings and relationships intact. About the Author Richard S. Gallagher Ithaca, NY is a popular corporate trainer and public speaker who specializes in the mechanics of workplace culture and communication. He is the author of several books including Great Customer Connections and What to Say to a Porcupine Review Quotes "Managers would benefits most from 'How to Tell Anyone Anything,' but anyone with someting difficult to convey to a coworker could glean useful information from Gallagher's book.
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Cover Copy Sometimes it's hard to keep our communication with coworkers positive. Whether it's with a boss, someone we manage, or a peer, bringing up and resolving awkward and challeng? But interactions that might otherwise become verbal tugs-of-war can easily be transformed from stressful moments of criticism to collaborative, problem-solving exchanges…just by using the right technique. Advance Praise for How to Tell Anyone Anything "Gallagher's remarkable, easy-to-use approach will teach you how to handle your most difficult workplace conversations, and even help turn some of your most challenging employees into valuable contributors.
This pained outburst, spoken sharply into a cell phone, rose above the din of a crowded Wednesday afternoon at Chicago's O'Hare Airport, as a well-dressed man wheeled his luggage behind me. Later that same afternoon, settling into my seat at the United Airlines Red Carpet Club, I overheard more cell phone conversations from more successful-looking people with business suits and briefcases—things like: These people all have one thing in common: They struggle with how to talk with their employees, their bosses, and their peers about difficult subjects—or perhaps they have tried airing their grievances and gotten nowhere—so instead, they gripe to others and feel powerless.
They don't realize that the right kind of honest and authentic communication, delivered in a nonthreatening way, could actually change many of these situations for the better. And if this group of elite frequent flyers among America's best and brightest feel stuck in situations like these, where does that leave the rest of us? Situations like these lie at the heart and soul of our ability to engage in dialogue, a term the dictionary defines broadly as "an exchange of ideas and opinions?
In the ideal, dialogue serves as a mechanism to make things right.
But in our own experience, it too often has the opposite effect. When we ask people to improve their performance, treat others differently, or even shower more often, the result is frequently anger and resentment— and far too often, nothing changing. So does this mean we are forever doomed to choose between getting people riled up, or swallowing our pride and accepting the status quo? This book presents what, for most people, is a very new and different approach to having difficult conversations in the workplace—one that is remarkably effective in actually getting people to listen to you, negotiate with you, and ultimately make positive changes in their behavior.
This approach is easy to learn and put into practice, and is grounded in broader trends that are now changing the way we apply psychology to human situations.
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Above all, it is designed seemingly to achieve the impossible: So, is there a catch to this win-win situation? It will require you to change the way you view and respond to people—and at times, say things that are precisely the opposite of what you might have said in the past. But once you experience the results of this new approach to communicating with people, I'm betting that you'll never go back to the old way again.
This new, painless approach to dialogue will not only help give you power in situations where most people feel powerless, it will fundamentally change the way you relate to other people in all areas of your life—because the techniques will work just as well with personal as with business contacts. To give you a taste of where we are heading, let's jump right in with a realworld example that is all too common in many workplaces: Now, what would you say to your employee Marcia after hearing this? If you are like most people, I suspect it would fall into one of three categories: You would have some choice words for Marcia that you probably wouldn't say in church.
You would gravely intone about your company's service standards, how Marcia's behavior doesn't meet these standards, and how she needs to improve. You would try to avoid a confrontation by dodging the subject entirely, but make a mental note of it for her next performance review. Will she express joy and thankfulness at being shown how to do her job better? Will she enthusiastically commit to meeting standards of excellent customer service in the future? In fact, is she likely to make any positive long-term changes at all, particularly the next time you're out of earshot? I didn't think so—and that's where this book comes in.
Whenever I've been in situations like these and as someone who spent much of his career managing call center operations, trust me, I have , here is how I have handled them, using the approach that forms the basis of this book: Service with a Slam! Putting It into Practice -- Ch. Troubleshooting the Mechanics -- Epilogue: Summing It All Up. Author Gallagher, Richard S. Summary "No one likes to be criticized.
But when feedback is necessary--whether it's with a boss, someone we manage, or another co-worker--it takes great communication skills to successfully get the message across with feelings and relationships intact. Drawing from the latest in psychology on how best to connect with others, How to Tell Anyone Anything steers readers away from the common mistake of focusing on what's wrong, and shows them instead how to provide clear, constructive, positive messages that create real behavior and performance change. Complete with illuminating examples and a unique step-by-step process, the book gives readers powerful insight into how we all react naturally to criticism--and how to transform interactions that might become verbal tugs-of-war into collaborative, problem-solving sessions.
The Neutral Zone Ch. From Furious to Curious Ch. It's OK, Really Ch. Just the Facts Ch. It's All About Them Ch. Making a Good Last Impression Sect. The Advanced Course Ch. Making Difficult Messages Painless Ch. Response and Counter-Response Ch. Phrases to Avoid Ch. How to Receive Feedback Sect. Putting It into Practice Ch. Troubleshooting the Mechanics Epilogue: The Basis of Painless Communication.
How to Tell Anyone Anything
Notes Includes bibliographical references and index. View online Borrow Buy Freely available Show 0 more links Set up My libraries How do I set up "My libraries"? These 17 locations in All: Open to the public Canterbury Bankstown Library Service. Up to 5 simultaneous devices, per publisher limits Publisher: Customer reviews There are no customer reviews yet.
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Share your thoughts with other customers. Write a product review. Most helpful customer reviews on Amazon. If you have a difficult boss or coworker or employee, this book will make you a great communicator. This book does nothing more than tell you how to tell people what they want to here.
It does not help in real life situations to bend over backwords for a difficult employee. This is just chapter after chapter of how to avoid telling someone the truth.
Unfortunately, "bad communication" is one of the biggest problems facing the majority of organizations throughout corporate America. Clearly, as Richard Gallagher suggests, most of us are lousy communicators. It doesn't have to be this way, as Gallagher walks us through the process of developing good communication skills, with a smart technique called "CANDID" conversations. It's simple, and it's based on solid foundation of common sense; although not particularly "ground-breaking", but critical to attaining a "win-win" collaboration in practically any scenario.
Since the art of communicating often hinges on getting others "bought in" to a desired course of action, another title for this book could well be "How to SELL Anyone Anything". Those difficult conversations won't be so tough now. For me, How to Tell Anyone Anything is about the amazing productivity that can result from an environment and culture that both values and understands the dynamics of inter-personal communications.
In our experience, how much more dedicated and engaged have we been when working for a boss we could have honest and open conversations?