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Table of contents
These two things are the premise for customer-centric project management.
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The way to measure success should be determined from the view of your client. Click To Tweet. While traditional project management might limit communication and feedback to the initial requirements and a post-delivery review, client-centric project management involves more communication points.
The idea is that you should be communicating throughout the project, ensuring the client understands what is going on while you have a clear understanding of their expectations. While your past experience with clients may make you inclined to exclude the client from your process as much as possible, this may only exacerbate problems with the client wanting to change expectations part-way through.
People Centric Process Management | Appian
Even if you are more collaborative throughout the project and regularly communicate, you may still get change requests from the client. You will find though, if you involve the client early and often, you are more likely to be on the same page throughout and the impact of any changes is lessened. As a consultant or contractor, you want your customers to be happy with the work you do. Working in a silo is more likely to lead to communication issues and unhappy customers. The customer is happier because they feel they are being kept in the loop, while you are more likely to have a better understanding of their needs and any issues that come up.
Client-centric project management helps you to create an environment that nurtures good working relationships. There are obvious benefits both for your business and for the client:.
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We talk about how to communicate with project clients a lot. Client-centric project management is at the heart of why we created ClientFlow. There are so many great tools for the mechanics of project management, but how we manage project communication is often the missing link. We feel that having a collaborative system of communication with your clients can be a key distinguishing factor for your business getting hired over others. Who are you going to hire? The contractor who goes AWOL for weeks before turning up with a finished product?
Or the one who communicates regularly and clearly, keeping you in the loop? Besides having the mechanism in place to communicate, other things you should consider to create positive communication are:. This could mean that those old methodologies will die a slow death in favor of the customer-centric approach. With more consultants, freelancers and agencies able to offer their services to a global audience, those whose clients perceive the highest value tend to win. High-performance cultures are designed by successful project leaders who come up with their own unique ways of implementing it.
Innovation and quality exists side by side in these cultures and personal satisfaction and motivation are guaranteed.
The behavior, communication and day-to-day performance of project member are highly dependent on the leadership. Making it Highly People Centric: Treating project team members with respect and dignity and granting them enough independence to contribute and excel can go a long way in creating an ideal project culture.
There should be an atmosphere of mutual respect and interdependency between the project members. Team achievements must be celebrated and recognition must be given to deserving members. Team members must be encouraged to use creativity and initiative in every task that they undertake. Better Understanding of Project Management Processes: A good understanding of the processes involved in projects can facilitate shaping of a robust project culture environment. Process tools have to be used judiciously to maintain a stable project environment which can ease transitions across different stakeholders of a project.
The staff members should be actively involved in reviewing and updating of the processes. Events to Felicitate Achievers: Periodic project assessment must be carried out to pick out the best performers and ceremonial events must be held to felicitate them. These events create a sense of joy and it reinforces the bond between the employee and the organization.
It even helps the organization retain high performing employees. Every project team has its own unique culture which is separated by its philosophy and beliefs and how they approach a problem.
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Organizations can go a great distance to create an ideal project culture in order to maintain good relationships with employees and improve success rates of their projects. Invensis Learning Blog. Project Management. Table of Contents. If you are seeking globally-recognized certifications and world-class training for professional growth, your quest ends here.
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