Flight in February

Every year, February feels like the dumps. Maybe it's the realization that our New Year's resolutions didn't even make it to Wild Card Weekend.
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Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago.

I was not able to get ahold of anyone that could help. When we got to the airport, 4. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news.

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The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner?

We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number.

Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare — no luck.


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I tried to get ahold of anyone from Boston — no luck. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland.

They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out.

I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston.

Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way.

Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. This experience is absolutely unacceptable. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again.

And I know my friend feels the same way. Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced. Seating was not incredibly clean. Wow left enough leeway to naked up some time after a big snow storm.

Only one person was checking people onto the plane! Gate check agent went out of her way to accommodate my handicap. Ensured that I boarded early and was given an aisle seat. Flight was smooth, on time and flight attendants were attentive. Drinks provided free of charge, but not snacks.

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Also had to pay for ear buds. Lots of films and tv shows to choose from, polite staff, timely flughts and a nice place to spend a layover. The amenities of flying Icelandair are more expensive than other airlines of a similar airfare. The cost to check a bag, the wifi charges and no complimentary food is just a tad steep.

The price to check a bag was super pricy. Additionally, the wifi availability was misleading. Lights in the cabin were on for well over half of the 6 hour overnight flight. Should be illegal to charge that much for bags. Flight was delayed over 8 hours!!! Flyers were not given accurate updates of flight. Flight time kept extending and extending! We were given a 5 euro voucher after 3 hours of being stuck at the airport.

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Tight seats and so uncomfortable once we boarded. The air craft was extremely hot and we lingered after boarding for another 2 hours. Longest flight ever experienced. I'll never fly Ryanair again. It took an hour and a half to check in at Stansted. There was no entertainment system on the plane and all food and drinks cost extra. I saw people miss their flight before mine because boarding wasn't announced.

We were late to catch flight to Washington. Our lodges were lost and we have to wait over two hours till they find it. The plains are old and poorly maintained if I wasn't moved, the person in the seat in front of me would have crushed me by his constant backward leanings. No longer a viable option to fly. No entertainment at all. Group of drunk people yelling and talking extremely loud and no one of the flight attendants said a word to them. Boarding was late we were supposed to start boarding at 9: On the first flight my husband and I each had a personal item and carry on that we carried on fine!

We stopped in Charlotte for a lay over and we went to board the plane they told us our carry on was to big and had to be checked.

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This was very frustrating because we were just able to carry on this bag. We feel the planes are the same it shouldn't change from plane to plane.


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Navigational system broken, two hours on the tarmac, unboarded, then reboarded one at a time, then out to the tarmac and then back to the gate to do FAA paperwork before finally being over 4 hours late. And they don't really care. This airline always has delays!

There is no in-flight entertainment music, tv, movies, etc. Also, only peanuts and a small cup of soda was offered to us. Other airlines give cookies and biscotti! The seats don't recline and they need more legroom. The majority of the airline crew largely ignored us and showed mediocre customer service. First time flying with frontier, and last time flying with frontier. For some unexpected reason my flight was cancelled to Florida, needless to say it has the best weather in the country right now.

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I was on hold for 2 hours trying to get through to a customer service representative and no one answered. I did not get a comped hotel night and not even a meal! Worst airline I've had to deal with when it comes to customer service, will not be flying frontier again.

I loved the room on the Palme I was surprised cause on the way to Atlanta there was no room at all. My flight was cancelled at the last minute. The customer service needs work. Only one representative was sensitive to our cancellation of our flight. This cancellation effected my budget for my vacation. I hope that my refund will be sent promptly. Seats new plastic style still have a backache Boarding called all zones at once. Was running late because roads were almost to point of non drivable.

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The spirit machine would not print my boarding pass. It said see an attendant for assistance. I checked in day before flight. The man at first would not help me print my pass. I couldn't pull my pass up on smart phone but I had the receipt and confirmation. Finally he helped and printed my boarding pass. People shouldn't be treated like this. I pay my taxes and I don't have to choose spirit. I can fly through another airliner. The fact that he was giving me a hard time on Christmas was even worse. If I acted that way at my job I'd be fired. Thank you for sending me your survey and have a great day and a happy new year.

Everything else than the plane And the lady who had the patience to assistme thru the check in process..


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There were several very loud travellers who were screaming at each other and laughing loudly from several aisles away. I could hear them over my noise cancelling headphones with an audiobook on. The flight attendants did nothing. Finally, another passenger asked them to be quiet and the two groups argued. The flight attendants were very slow to ameliorate and moderate. Very disgusted to learn of the new carry on cost imposed by Sun Country!! Instead of punishing everyone just enforce one reasonable carry on at the gate for those who abuse it by having oversized luggage disguised as a carry on.

Was put at wrong gate. My aunt was wheelchair assisted and was put on pushed through during regular loading. And last but not least. On top of buying the ticket to fly to Vegas. We had to purchase the seat we sat in on the plane. A seat on the plane. The planes are old and poorly maintained.

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