e-book The SAGE Encyclopedia of Quality and the Service Economy

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Sep 19, - Page 3 of 10 The SAGE Encyclopedia of Quality and the Service. Economy: Value Creation. leondumoulin.nl Value Creation. Businesses exist to deliver products and/or services in order to generate value for both.
Table of contents

The volumes have continuous paging with the first volume covering the front matter and A-O and the second volume with P-Z, an extensive bibliography and a thirty-three-page index. Front material includes an alphabetical list of entries, from accreditation of conformity assessment activities to zero defects.

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A short biography about the editor is followed by an alphabetical list of contributors and their affiliations. The bibliography at the end of Volume Two contains books, journal articles, and working papers and also a list of more than websites.


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An excellent index concludes the volume. This reference work is a nice blend of practical information and quality theory as it relates to the service industry.

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The presentation is straightforward and would be accessible to high school seniors as well as academic students and scholars and corporate venture managers. Because there is so much growth in this field, this latest work should be useful.

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The format is pleasant and easy to use. This preview shows page 1 - 3 out of 7 pages. Subscribe to view the full document.

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ECON All Rights Reserved. Please note that the pagination of the online version will vary from the pagination of the print book. In the s, the three-sector hypothesis was developed and proposed in economic theory by Allan G.


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  • It divides economies into three aggregated sectors of activity: 1 agriculture and extraction of raw materials primary sector , 2 manufacturing secondary sector , and 3 services tertiary sector. Reference was made to changes in the economic structure and attention was drawn to the relationship between the stage of economic development and the importance of individual sectors. According to the three-sector hypothesis, the economy shifts from the primary through the secondary and finally to the tertiary sector.