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This type of fraud is on the rise as the value of equipment rises; in the past such attacks were considered as an acceptable part of sales, however this type of attack has become more prevalent and directed. The highest growth in this area is around Account Takeover fraud, this is where an existing account of a customer is targeted.

From Risk to Robust: Turning the Big Picture Into a Real Agenda for Change in Telecoms

This growth is due to the fact that in highly competitive markets existing accounts are simpler to compromise and gain access to, due to the need to provide existing customers with simple and quick access to their accounts. This has allowed fraudsters to attack these weak points and access accounts and add new devices or equipment to the contract. Account takeover has another benefit for a fraudster though, this turn is to target the customer account itself. Again, due to the rise of mobile technology and smartphone apps, many services now utilise the mobile phone as the contact point for verification, whether this is to receive a call to verify a transaction or a text message with a one-time passcode or authorisation code.

The mobile account of a consumer has become fundamental as part of an authentication trail in many services such as banking. Fraudsters therefore target customers accounts in order not to defraud the telecoms company but actually target the consumer themselves in order to manipulate their financial or other services. So, although fraud losses within the telecom traditional space voice is reducing; growth is being felt in the equipment loss area. The real aspect is that fraud attack volume is growing and we are seeing this across industries , but although the attacks are being carried out across the telecoms network, they are not overtly hitting the telecoms company bottom line, instead they are actually hitting the customer of the company.

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Telecoms providers need to be able to understand the new nature of fraud and its impact not only to themselves in a pure physical financial sense, but also the wider impact on its consumers and their own brand if these consumers are being targeted. This type of consumer impact and potential reputational risk, can have a greater financial influence in the long term for providers, than any internal physical loss, for direct traditional attacks. Providers need to realise that the simplified service capability provide also generates these risks, and adequate protection is needed to tackle these issues upfront in a preventative manner to avoid loss impacts.

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The next step, he says, is taking the traditionally separate departments of revenue assurance, fraud and credit risk and being able to see them in the larger context of revenue assurance as a whole. This holistic view is particularly important as convergence makes networks more and more complex -- and open to loss.


  1. Revenue Assurance | Expert Opinions for Communications Providers | Taylor & Francis Group.
  2. Human connect through Emotional Intelligence: To live in peace at work and home.
  3. Revenue Assurance by Priezkalns, Eric.

And despite all the major revenue loss issues already highlighted, network convergence, cross-network interoperability and new technology platforms like IMS will continue to open up new ways for critical revenues to disappear. Please check the box if you want to proceed.


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    Reinstalling or manually implementing GRUB are two main Perficient, Quisitive and Ahead hit the acquisition trail early in , purchasing vertical expertise, software development Cybersecurity experts weigh in on the risks of potential nation-state cyberattacks from Iran following a DHS warning and CFCA is a not-for-profit global educational association that is working to combat communications fraud. The mission of the CFCA is to be the premier international association for revenue assurance, loss prevention and fraud control through education and information. By promoting a close association among telecommunications fraud security personnel, CFCA serves as a forum and clearinghouse of information pertaining to the fraudulent use of communications services.

    For more information, visit CFCA at www.

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    Edition: International. Log in. Article Binder 0. Voice of the Industry.

    Cross Border Ecommerce Research. The changing nature of fraud Traditional telecoms fraud has been focused around the utilisation of services provided by the telco such as voice. The rise of consumer fraud The real growing issue for Telecoms at the moment is the focus of fraud attacks against the consumer channel. Dealing with the changing nature of fraud So, although fraud losses within the telecom traditional space voice is reducing; growth is being felt in the equipment loss area.


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