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Editorial Reviews. About the Author. Frederick J. Littles is a recognized leadership expert, motivational speaker, mentor, and author. Dr. Littles is the founder of.
Table of contents
Monitor progress, but avoid being overly intrusive. Let team members feel empowered enough to embrace responsibilities and enjoy a sense of ownership. Remind the team that you are available if anyone needs a consultation. Recognition programs exist at all different locations at the Walt Disney World Resort. Guest comments and letters sent in often are used in recognizing this exemplary service. Cast members recognized for their exemplary service can receive anything from lunch with their boss to a stay in a Walt Disney World Resort hotel with their family.
Disney rewards long-term cast members with promotions from within. They typically look internally to fill promotional opportunities before going outside to hire. Beginning with their year anniversary, cast members are recognized every five years at a lavish service awards activity.
In addition to a social event which includes bringing a guest, cast members also receive a plaque, a gold ring, or other distinctively Disney recognition awards for their longevity. Disney has found that if they cast correctly for the role in the show, provide initial orientation and on-the-job training, communicate effectively, and take care of their cast members, it helps maintain the corporate culture that continues to lead to pride in the organization.
Team members must know that you have confidence in their abilities to complete a task. They, in turn, must feel secure in meeting your goal. If an employee feels uneasy about his role on the team, consider pairing him with a high-performing peer. Every team member should be held to the same standard of excellence, regardless of training or years of experience on the job. FBI agents always debrief after a mission, Carrison notes, but the corporate world often reserves critiques for negative outcomes fault-finding sessions.
Small mistakes in an otherwise successful project may go overlooked, which tacitly implies they can be repeated in the future. Team members should be rewarded when they cooperate, coordinate, and share knowledge with co-workers. And when a team member fails to cooperate or complete his task, speak with him in your office.
Before ending a debriefing, ask each team member to share thoughts on improving performance in the future: What would they change? Which steps could have been streamlined? Were any of the steps unnecessary? Were any steps overlooked? Is a technology update in order? You may be surprised at the constructive feedback you receive. Jeff Wolf is the author of Seven Disciplines of a Leader and founder and president of Wolf Management Consultants, LLC , a premier global consulting firm that specializes in helping people, teams and organizations achieve maximum effectiveness.
WMC partners with clients to deliver customized solutions that resolve their most significant issues and create a lasting competitive advantage. By Jeff Wolf Everybody in business, at one time or another, and probably more than once, has witnessed the results of poor leadership: listless and confused employees leading to stagnating sales, excess costs, and crumbling profits. To create a fully functional team, the leader needs to exhibit six 6 leadership traits: 1. Build trust Trust is a three-way street: A. You must be able to trust each member of your team.
They, in turn, must be able to trust you. Team members need to trust one another. Am I sure they have the required skills and experience? Do they understand the stated goal, as well as how it fits into our departmental or company mission? It happens at every level of the organization, from frontline supervisors right through the top echelons.
To create a fully functional team, the leader needs to exhibit six 6 leadership traits:. Trust is earned, so set the stage for success by creating regular and ongoing team-building opportunities.
You can start with small projects involving two- and three-person teams. This managerial mistake sets them up for failure, and it can irreparably damage your relationship. Will they perform ethically?
Their lives depend on it. In some cases, you will be a hands-on leader, participating in the task and offering close supervision.
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This may sound easy, but communication remains one of the greatest challenges in leadership as Dan Carrison wrote in his book, From Bureau to the Boardroom. Communication must flow in several directions: How you articulate your message. How others hear your words. How well you listen to and hear what team members say. Any glitch in these communication channels can lead to a major disconnect, even project failure. This is included in both the formal communication that is generated by the cast communications department of the Disney University as well as the informal communication delivered by line management.
There are also divisional newsletters specific to the different work units to keep cast members informed about their location. Communication goes beyond formal needs. Line managers keep the front-line cast members informed of new happenings, changes to schedules, and key events by holding informal talks before the shift starts at each location. Front-line managers take the log from the previous shift, check the staffing schedules, then get out in the area and manage by walking around.
In fact, up to 75 percent of their day is spent out in the areas. This allows immediate attention to concerns around the parks and resorts and accessibility of cast members to management representatives.
Leadership is Common Sense in Action
Teams fail when members lack the time and resources required to complete their assignment. Perform a reality check. Seek input from team members, asking them to honestly assess how long specific components of the task will take. Your goal is to develop an accurate, realistic timeline. If you have chosen a team captain to lead a task, allow this person to delegate responsibilities as he or she sees fit. Make sure the captain knows the difference between delegation and abdication.
Leadership Lessons from India
Give members an attainable goal and enough autonomy to complete it. Monitor progress, but avoid being overly intrusive. Let team members feel empowered enough to embrace responsibilities and enjoy a sense of ownership. Remind the team that you are available if anyone needs a consultation. Recognition programs exist at all different locations at the Walt Disney World Resort. Guest comments and letters sent in often are used in recognizing this exemplary service. Cast members recognized for their exemplary service can receive anything from lunch with their boss to a stay in a Walt Disney World Resort hotel with their family.
Disney rewards long-term cast members with promotions from within. They typically look internally to fill promotional opportunities before going outside to hire.