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Project quality management is the practice by which quality is defined, produced and controlled within projects and as part of the project management process. Quality is Requirements Planning: To form the basis of quality expectations and.
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Key stakeholders must review the definition of deliverables and must agree they accurately reflect what must be delivered. Planning requires that the project manager decides which people, resources and budget are required to complete the project. You must define what activities are required to produce the deliverables using techniques such as Work Breakdown Structures. You must estimate the time and effort required for each activity, dependencies between activities and decide a realistic schedule to complete them.

Involve the project team in estimating how long activities will take. Set milestones which indicate critical dates during the project.

Quality Management Plan, Process Improvement Plan, Quality Checklists and Quality Metrics

Write this into the project plan. Get the key stakeholders to review and agree to the plan. Project plans are useless unless they've been communicated effectively to the project team. Every team member needs to know their responsibilities.

Do I Need Total Quality?

I once worked on a project where the project manager sat in his office surrounded by huge paper schedules. The problem was, nobody on his team knew what the tasks and milestones were because he hadn't shared the plan with them. The project hit all kinds of problems with people doing activities which they deemed important rather than doing the activities assigned by the project manager. Once your project is underway you must monitor and compare the actual progress with the planned progress.

You will need progress reports from project team members.

EPA Quality Management Tools for Projects

You should record variations between the actual and planned cost, schedule and scope. You should report variations to your manager and key stakeholders and take corrective actions if variations get too large. You can adjust the plan in many ways to get the project back on track but you will always end up juggling cost, scope and schedule. If the project manager changes one of these, then one or both of the other elements will inevitably need changing.


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It is juggling these three elements - known as the project triangle - that typically causes a project manager the most headaches! Stakeholders often change their mind about what must be delivered. Sometimes the business environment changes after the project starts, so assumptions made at the beginning of the project may no longer be valid. This often means the scope or deliverables of the project need changing.


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  4. If a project manager accepted all changes into the project, the project would inevitably go over budget, be late and might never be completed. By managing changes, the project manager can make decisions about whether or not to incorporate the changes immediately or in the future, or to reject them. This increases the chances of project success because the project manager controls how the changes are incorporated, can allocate resources accordingly and can plan when and how the changes are made.

    Intelligent Project Management Blog

    Not managing changes effectively is often a reason why projects fail. Risks are events which can adversely affect the successful outcome of the project. I've worked on projects where risks have included: staff lacking the technical skills to perform the work, hardware not being delivered on time, the control room at risk of flooding and many others.

    Risks will vary for each project but the main risks to a project must be identified as soon as possible. Plans must be made to avoid the risk, or, if the risk cannot be avoided, to mitigate the risk to lessen its impact if it occurs. As the project manager, there are three key quality management concepts that will help you deliver a high quality project Customer satisfaction is a key measure of a project's quality. It's important to keep in mind that project quality management is concerned with both the product of the project and the management of the project.

    If the customer doesn't feel the product produced by the project meets their needs or if the way the project was run didn't meet their expectations, then the customer is very likely to consider the project quality as poor, regardless of what the project manager or team thinks. As a result, not only is it important to make sure the project requirements are met, managing customer expectations is also a critical activity that you need to handle well for your project to succeed.

    The Cost of Quality COQ includes money spent during the project to avoid failures and money spent during and after the project because of failures. These are known as the Cost of Conformance and the Cost of Nonconformance. In fact, it is a key aspect of the last concept, prevention over inspection.

    Continuous improvement is simply the ongoing effort to improve your products, services, or processes over time.

    Planning and Controlling Project Quality – Project Management for Instructional Designers

    These improvements can be small, incremental changes or major, breakthrough type changes. From a project perspective, this concept can be applied by analyzing the issues that were encountered during the project for any lessons learned that you can apply to future projects. The goal is to avoid repeating the same issues in other projects. Project Quality Management has three key processes that you should perform in your projects Plan Quality involves identifying the quality requirements for both the project and the product and documenting how the project can show it is meeting the quality requirements.

    Critical factors affecting quality performance in construction projects. Total Quality Management and Business Excellence. Arditi, D. Total quality management in the construction process. International Journal of Project Management. Flynn, B. Schroeder, and S. A framework for quality management research and an associated measurement instrument.

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    What is Project Quality Planning?

    Hoonakker, P. Carayon, and T. Barriers and benefits of quality management in the construction industry: An empirical study. Loushine, T. Quality and safety management in construction. Zeng, S. Tian, and C. Tam, Overcoming barriers to sustainable implementation of the ISO system. Managerial Auditing Journal. Hiyassat, M. Applying the ISO standards to a construction company: a case study.