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Recovery of the Populations of Large European Vultures in Bulgaria LIFE08 NAT/​BG/ a team of natural medics. Unfortunately, at present only two of these.
Table of contents

If you feel your initial complaint is handled unsatisfactorily, you can start to go down the formal NHS complaints process but see your GP if there is something acutely wrong medically. Every NHS organisation has its own complaints process. You usually need to put your complaint in an email or a letter to the service provider. My advice is keep it simple. Focus on the key issues. If your main concern is that you feel you were given the wrong treatment, just mention this, rather than also complaining about the state of the toilets on the ward.

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Of course no one expects you to have kept copious notes when you had, say, a hip replacement, but try to include any details of dates, times and names you may have. Have a friend or family member read your letter before sending it off. Get a file together with copies of any correspondence. You can get free advice about putting your complaint together. Most hospitals have a Patient Advice and Liaison Service PALS who offer confidential advice on health-related matters to patients, families and carers. Search for PALS on the trust website for more details.

Account Options

Your local branch of consumer organisation Healthwatch healthwatch. Many problems that spiral out of control could have been tackled sooner. You may be told you only have 12 months to submit a complaint, which is the official NHS line. Some problems may not become apparent for months or even years after the event, or it can take time for it to dawn on you that not all is as it should be. Time limits can be extended, for example if you were grieving or undergoing trauma.

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Having said this, the earlier you can complain, the easier you may find it. Yes, and you might find it helpful. Records contain letters, charts, correspondence, outpatient and inpatient clinical notes and so on. Under the Data Protection Act, you have a legal right to apply for access to information held about you. Your hospital website should have contact details. Most organisations have a standard Subject Access Request form that you can fill in online. Hospital complaints must be acknowledged by the complaints manager or similar within three working days verbally, or in writing.

Once it has been received, you should be offered a meeting.

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Once your complaint has been received, you should be offered a meeting to discuss it and give you an idea of the likely timescales involved. Unfortunately there are no limits on how long they can take to deal with your complaint, and it can depend on factors such as how many staff they need to speak to and how easy it is to access your medical records. But be persistent. Always take up the offer of a face-to-face meeting, and ask that it includes staff involved in your care — nurse, doctor, consultant.

Account Options

Again, prepare some notes in advance to keep your focus. Keep to the key reasons why you have a complaint and what you want to achieve. Have a list of questions ready. For example, if you feel you have suffered harm or distress following an operation, ask:.

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You may find it helpful to have a friend accompany you to take notes, and for moral support. You should be given a timescale at the meeting of when to expect your complaint to be resolved.


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At the end of the investigation, the complaints manager will send you a written response explaining how the complaint was handled, an explanation or apology if appropriate and any compensation offered. The ombudsman will need details of your complaint, when it happened, how it affected you and what you want them to do to put it right. The ombudsman can make recommendations to the organisation and can ask it to make a payment to you.

While free of charge, this option could take up to a year and in my opinion the decisions can be variable. Mediation is a relatively new concept in the NHS and takes the form of an independent, voluntary and confidential meeting in which a trained neutral sits with patients and NHS staff to allow both sides to outline their position, and see if common ground can be established and if issues can be narrowed and an agreement reached.

About three-quarters of mediations result in a satisfactory outcome, often within a day, but mediation is not legally binding until a written agreement is signed and the case can proceed to court. The NHS Litigation Authority launched a mediation service in for cases that have reached the compensation stage contact the trust involved directly for more information. The Tutu Foundation also offers a mediation service tutufoundationuk. Once that goes down, head towards Orlan's third Command Center and destroy that.


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    5. Once his Command Centers are all destroyed, focus on gathering up as much salvage as you can. Keep your forces together when you enter new areas, as Orlan always has forces lying around. Once you get minerals, you'll hire Mira Han's troops. Once her troops are hired, send your SCVs to harvest minerals at her base, and start building up a larger force. You'll want to focus more heavily on Marauders this time, as Orlan has a few Tanks that will rip through Marines. Supplement your Marauders with Goliaths too, as you'll be meeting a Battlecruiser as well.

    Try to keep the Mercenary Tanks that Han has alive, as those will help you a lot in assaulting Orlan's base. Once you've amassed a sufficient force, attack Orlan's base. Be sure to stagger your units to avoid Siege Tank splash damage , and if you do you should be able to destroy Orlan's base fairly easily. Even if you fail, there are enough resources around to map to easily build up a second offensive. An easy way to destroy Orlan's Planetary Fortress is to use Siege Tanks from ground level, near where scrap spawns, in Siege mode to hit his Planetary Fortress. The Siege Tanks will have just enough range to hit only needing sight from a scan or a lifted building like a Barracks.

    This works even on Brutal, but the forces on the high ground will attack the lifted building and the Battlecruiser may go after your tanks. To deal with this make sure to have the rest of your forces there to protect the Siege Tanks and an extra building to give sight if the first one is destroyed. Another strategy is to use multiple Hercules' to drop your army into Orlan's base from the right cliff.

    To do this, you must place your army to protect Mira Han's base whilst building up a stronger force and the Hercules' required to transport. Once in, you then destroy the Planetary Fortress which wins the mission. Although collecting minerals is a primary objective, you will win if you simply destroy Orlan's Planetary Fortress before he gets to There isn't much time, but plenty of minerals and gas. Use the free vulture bikes to gather resources and relics. Attacking from low ground with siege tanks or nukes doesn't require a large force and is therefore your best bet.

    All mercenaries are good here as they take no time to produce. If you have both Spectre upgrades, building a few Spectres can help with resource collection. There are only a few Missile Turrets around the map, most of which can be taken down with a few Psionic Lashes. So, a single Spectre can collect resources from places like the center without being bothered, which might spare your units some time.

    If you avoid this mission for as long as possible, you can complete 19 missions before heading to Deadman's Port.