The Fred Factor

In his powerful book The Fred Factor, motivational speaker Mark Sanborn recounts the true story of Fred, the mail carrier who passionately loves his job and who.
Table of contents

Speed Review: The Fred Factor

Sanborn writes that service becomes personalized when a relationship exists between the provider of the service and the customer. The quality of the relationship determines the quality of the product or service. Leaders succeed when they recognize that their employees are human, and employees like Fred the Postman succeed when they recognize their work involves interacting with other human beings. You must continually create value for others, and it doesn't have to cost a penny.

Replace money with imagination. Sanborn explains that the object is to outthink your competition rather than outspend them. The most critical skill that contributes to employability is the ability to create value for customers and colleagues without spending money to do it.

The Fred Factor

Substitute creativity for capital. Mediocrity is your silent opponent and can diminish the quality of your performance as well as the meaning you derive from it. You can reinvent yourself regularly. If Fred the Postman can excel at bringing creativity and commitment to putting mail in a box, you are probably capable of doing as much or more to reinvent your work and rejuvenate your efforts.

The Fred Factor by Mark Sanborn | leondumoulin.nl

Sanborn believes that "no matter what job you hold, what industry you work in, or where you live, every morning you wake up with a clean slate. You can make your business, as well as your life, anything you choose it to be. Sanborn points out that Freds can be found everywhere, and there are more Freds out there than he once thought. One Fred is a woman at a hotel who helped Sanborn out in a pinch by taking his coffee-stained pants home with her overnight to personally wash and press for his departure the next day.

Another Fred he describes is a flight attendant who made a 6: And if you are having a hard time yawning, ask me to tell you about my love life.


  1. How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary?
  2. Lincoln and Citizens’ Rights in Civil War Missouri: Balancing Freedom and Security (Conflicting Worl.
  3. How passion in your work and life can turn the ordinary into the extraordinary.
  4. The Fred Factor: How passion in your work and life can turn the ordinary into the extraordinary?
  5. My Heart is On the Left Side!
  6. ;

Sanborn explains that this Fred knows that the way to move through life joyfully and successfully is by focusing on what you give rather than what you get. Freds do the right thing because it is the right thing to do. Sanborn explains that if you want more Freds in the world, be a Fred.

How to Have Power With People

Throughout the rest of The Fred Factor , he describes how every individual can make a difference, and offers numerous difference-making strategies to help readers influence the world in a positive way. Why We Like This Book The Fred Factor presents a compassionate look at how every action we take can be made more significant if we take the time to reinvent our work and rejuvenate our efforts.

See a Problem?

As Mark Sanborn makes clear, each of us has the potential be a Fred. Seize the chance to be extraordinary. Who has made the biggest difference in your life? Whose words and actions have uplifted and motivated you to excel?

by Mark Sanborn

Chances are it was someone like Fred the Postman — so outstanding in his service that Mark Sanborn realized this mail carrier could be an example for any person wanting to be extraordinary. Sanborn also shows how to discover and develop other Freds.


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  • You will turn the ordinary moments of life into extraordinary opportunities to make a difference in the world. More about Mark Sanborn. It is revolutionary, yet simple. It is life changing. Buy the Audiobook Download: Apple Audible downpour eMusic audiobooks. Add to Cart Add to Cart. About The Fred Factor Seize the chance to be extraordinary. Also by Mark Sanborn.