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You may then have other questions for the person who came to you or with whom you have a conflict.

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The answers to those questions will help you understand their perspective. Contact the other person involved and ask to meet with them. If possible, meet with the person face-to-face. Start with a pleasant tone and ask a few straightforward questions that have nothing to do with the issue at hand, possibly commenting on something else with which the person is involved.

Charting a Steady Course through the Turbulent Waters of Racism

It keeps the immediate challenge in perspective. Ending the conversation the same way, by commenting on another aspect of work, reinforces that message. Fairly quickly, however, you should get to the point of the meeting. Decide on next steps. This is where it gets tricky.

Determine if this is the type of issue that requires all parties to sit down and hash out the problem. Most of the time, getting everyone in the room together is the best course of action, as it forces open discussion.

If that meeting takes place, you again need to decide on your role: Are you moderating a discussion, mediating a dispute or ultimately making a decision? If you are moderating, your job is to keep the conversation open, focused and civil.

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If you are mediating, the parties involved will ultimately decide how they move forward on a project. If you are making the decision, depending on the complexity of the issue, either tell them your decision right then, or tell them you need some time to reflect on it or do some research.

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They need to move things forward. Obviously, there are lots of intricacies in dealing with conflict. These are just some first steps to consider when having those tough conversations.

The Mall charts 5-year route to growth in turbulent waters

Ready for the next challenge? Click here for Day Keep building. Miss a challenge? Click here for Day Become a mentee and a mentor. Listen to the other side. We help professionals communicate with greater impact by teaching them to focus less Share to facebook Share to twitter Share to linkedin Day Learn to navigate conflict.

Genome Editing: Sailing in turbulent waters – European Student Think Tank

Here are some basic elements for navigating work-based conflicts. Our worldwide footprint brings us closer to our clients and the markets in which we invest. We are proud to sponsor and support major sporting events and individuals, demonstrating a commitment to excellence.


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