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Consumers want to see how a business took care of business. All business will get complaints. How those businesses take care of those complaints is what separates good businesses from the rest. Consumers love to do business with someone that can admit mistakes and state how they made improvements. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.
I initially was referred to give Chase a call. Not only did I never hear back from either of them but when I tried contacting them, I never heard back. I finally got a call from Jake 2-weeks before our contract expired. He said my website was ready to go which being that we had never talked, he didn't have my bus name, address, phone etc This was my first clue that something was fishy. I asked Jake if I could see what they had done so far and he replied that would take away from the ''wow'' factor.
I then started getting calls every hour from Chase.
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We played phone tag for a day. They play the good guy, bad guy act really well. The posting time indicated is Arizona local time.
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It is unfortunate that this single client felt the need to spread libelous rumors and false accusations about our company that has thousands of satisfied customers and a history of delivering superior products at affordable prices. In the entire history of Skytip Media we have never had a dissatisfied customer other than the one who wrote this report.
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We make all reasonable efforts to ensure complete customer satisfaction with all of our services, even if that means cutting into our profits to do so. We believe in providing powerful solutions at affordable prices so that small businesses have the ability to compete with big businesses. The story behind this clients frustration began with her, not us.
By this we mean that this client contacted us based off of our reputation and commissioned Skytip Media to build her a website for her company.
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Once she retained us we began work on her website right away and produced an initial draft of her website within 2-weeks, per the mutually agreed upon contract. We then proceeded to go through the contractually obligated 2 Correction Periods so that we could refine the elements of her website that she wanted changed. It was after this point in time that our working relationship began to deteriorate. Per our standard contract stipulations the remaining balance is due once the final Correction Period has been completed and documentation of the completed corrections are sent to the client.
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Once the final balance is remitted to Skytip, and the payment has cleared, we migrate the client's website to their servers where they retain complete control of their website. We have structured our contracts in this way to protect all interested parties. By ensuring final payment clears we are assured that we will be paid in full for our services and, because the client has the opportunity to view the website prior to final payment, the client is assured that the work has been satisfactorily completed.
Failure to remit final payment means the forfeiture of all payments made as well as the forfeiture of the rights to the completed works.
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This section is clearly defined in all of our contracts and we fully explain this section to all of our clients to ensure they are aware of it. So, instead of analysing historical data to try to guess what costumers will like, we are giving suggestions on what to watch on TV based on what people are browsing on the internet in real-time. Once the extension has the recommendation s , it is able to bind it to the unique Sky costumer information. This ensures that it will only offer suggestions that belong to the subscription plan that each customers have.
From there users can record or buy programs directly from the extension. The satellite then sends the request directly to the box at the customer's home. SKY TIP is proving to be a very effective way to give suggestions because much of what people do on the internet is navigate through things that they are somehow interested. It became a relevant service, free and exclusive for more than 5. Sky Tip is helping improve ARPU average revenue per user leves by suggesting pay-per-view programs and package upgrades in a much more efficient way.
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